Business Bytes - Putting the customer at the heart of your business

SFA Business Bytes, with the support of Bord Gáis Energy, offer unparalleled access to a wide range of high quality training events which are entirely free of change to attend.

If you succeed in creating a culture of customer service in your organisation, you can take on the world. Whether you operate B2B or B2C, customer service has to be practical and drive sales, and it requires a fully engaged workforce. This seminar aimed to help owner-managers to take a fresh look at customer service in their organisation, provide them with advice on achieving consistency and guide them on motivating their team to create a total focus on the customers.

The seminar was delivered by Alan O’Neill, Managing Director of Kara Change Management. With more than thirty years of front line board level experience, Alan has lots of no-nonsense expertise and has become know as ‘The Change Agent’. He is a trusted mentor to many chief executives and board directors who seek his advice on a range of issues. Alan's slides are available to download below.